sears customer service!

sears customer service

Comprehensive Analysis

1) "Sears" -- As to sears customer service 1sear variant of SERE Pronunciation Symbols Sears, Roebuck and Company Type Subsidiary of Sears Holdings Corporation Founded 1886 (Chicago, Illinois, USA) Headquarters Hoffman Estates, Illinois, USA Industry Retail Products Clothing, footwear, bedding, furniture, jewelry, beauty products, appliances, housewares, tools, and electronics. Website www.sears.com Sears, Roebuck and Company is an American mid-range chain of international department stores, founded by Richard Sears and Alvah Roebuck in the late 19th century. It operates in Canada under Sears Canada and Mexico under Sears Mexico. From its mail order beginnings, the company grew to become the largest retailer in the United States by the mid-20th century, and its catalogs became famous. Competition and changes in the demographics of its customer base challenged the company after World War II as its rural and inner city strongholds shrank and the suburban markets grew. Eventually its catalog program was largely discontinued. Sears merged with Kmart in early 2005, creating the Sears Holdings Corporation. The company competes on an average price level on par with J.C. Penney and Kohl's. Sears has also recently rivaled with Belk, Dillard's, and Macy's. Their largest store in the United States is at Woodfield Mall in Schaumburg, Illinois, a suburb o..." 2) "Customer" -- As to sears customer service cus·tom·er Pronunciation: 'k&s-t&-m&r Function: noun Etymology: Middle English custumer, from custume 1 : one that purchases a commodity or service 2 : an individual usually having some specified distinctive trait <a real tough customer> Pronunciation Symbols A customer is someone who makes use of or receives the products or services of an individual or organization. The word historically derives from "custom," meaning "habit"; a customer was someone who frequented a particular shop, who made it a habit to purchase goods there, and with whom the shopkeeper had to maintain a relationship to keep his or her "custom," meaning expected purchases in the future. Customer needs may be defined as the goods or services a customer requires to achieve specific goals. Different needs are of varying importance to the customer. Customer expectations are influenced by cultural values, advertising, marketing, and other communications, both with the supplier and with other sources. Both customer needs and expectations may be determined through interviews, surveys, conversations or other methods of collecting information. Customers at times do not have a clear understanding of their needs. Assisting in determining needs can be a valuable service to the customer. In the process, expectations may be set or adjusted to correspond to known product capabilities or service Customer service Market Customization Customer Reference Management Customer relationship management Customer value proposition ..." 3) "Service" -- As to sears customer service 1ser·vice Pronunciation: 's&r-v&s Function: noun Etymology: Middle English, from Anglo-French servise, from Latin servitium condition of a slave, body of slaves, from servus slave 1 a : the occupation or function of serving <in active service> b : employment as a servant <entered his service> 2 a : the work performed by one that serves <good service> b : HELP, USE, BENEFIT <glad to be of service> c : contribution to the welfare of others d : disposal for use <I'm entirely at your service> 3 a : a form followed in worship or in a religious ceremony <the burial service> b : a meeting for worship -- often used in plural <held evening services> 4 : the act of serving : as a : a helpful act <did him a service> b : useful labor that does not produce a tangible commodity -- usually used in plural <charge for professional services> c : SERVE 5 : a set of articles for a particular use <a silver tea service> 6 a : an administrative division (as of a government or business) <the consular service> b : one of a nation's military forces (as the army or navy) 7 a : a facility supplying some public demand <telephone service> <bus service> b : a facility providing maintenance and repair <television service> 8 : the materials (as spun yarn, small lines, or canvas) used for serving a rope 9 : the act of bringing a legal writ, process, or In economics and marketing, a service is the non-material equivalent of a good. Service provision has been defined as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets. By supplying some level of skill, ingenuity, and experience, providers of a service participate in an economy without the restrictions of carrying stock (inventory) or the need to concern themselves with bulky raw materials. On the other hand, their investment in expertise does require marketing and upgrading in the face of competition which has equally few physical restrictions. Providers of services make up the Tertiary sector of industry. 1 Key attributes 2 Service delivery 3 The service-goods continuum 4 List of economic services 5 See also 6 Finding related topics Services can be described in terms of their main attributes. Intangibility - They cannot be seen, handled, smelled, etc. There is no need for storage. Because services are difficult to conceptualize, marketing them requires creative visualization to effectively evoke a concrete image in the customer's mind. From the customer's point of view, this attribute makes it difficult to evaluate or compare services prior to experiencing the service. Perishability - Unsold service time is "lost", that is, it cannot be regained. It is a lost economic opportunity. For example a doctor who is booked for only two hours a day cannot later work those hours— ..." 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